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Uceph Software FAQ
What PC requirements are necessary for Uceph operation?

Necessary PC requirements include:
Host: Intel i3 or more advanced, RAM above 4GB, and a hard disk above 500GB.
Operation system: Win7/8 /10 for Uceph stansard. Mac OS for Uceph Mac version.

How to install and run Uceph?

Uceph is a green software. Once downloaded and uncompressed, it can be started with your dongle (for Uceph Standard) or ID (for Uceph online).

Why can't I find Uceph software after the dongle is plugged into the computer?

There is a quick operation guide with a QR code and a link in the package. Scan the QR code or click the link to download the software. Then plug the dongle into computer, only in this way can you work with the standard version.

How to change a Win Version into a MAC Version?

The prices of Uceph for the two operation system aren’t equal. To swift to MAC version you need to fill the price difference.

What formats of cephalometric radiographs can be imported?

The imported radiographs should be jpg, bmp or Png format.

Is Uceph confined to be used on a certain computer?

No, you can install Uceph in any computer and run it as long as you’ve a dongle or an ID.

Is there a user’s guide of Uceph?

We provide users with e-version user’s guide and training videos online for free. You can get them by scanning QR code on the packing box or download from www.uceph.com.

What analyses are available in Uceph?

Analyses available include Downs, Tweed, Steiner, Wits, Ricketts, Jarabak, ABO, KNU, etc. And other analyses are being added. Besides, You can customize your own analysis method.

What about the support service?

We provide services such as technical support, software upgradation within the 12-month warranty period. Beyond this period, the services need to be payed (For details refer to Uceph announcement). Software updated or not dosen’t affect software’s function.

What to do if dongle lost?

You have to pay for a new one dongle lost. Dongle-quality-induced software failure within wanttary period(one year) can be solved request for amendment or replacement. While payment is needed for repairment (current 300 yuan per) after the period is over.

What are the notes for dongle use?

1. Take cautions not to lose the dongle! Once lost, it needs another payment.
2. Don’t pull out dongle when using .
3. Dongle has no restore function and the data is saved on the computer hard drive (D disk for default). .

Does Uceph provide technical support or after-sales consulting services?

Yes, we provide telephone consultation, remote technical support and other consulting services. If you have any comments or questions regarding Uceph, welcome to contact us.